Delivering World-Class Customer Service at Calibre Collision Fairfax

As an Estimator at Calibre Collision Fairfax, I am thrilled about this opportunity because I will have the chance to make a meaningful impact on customers' lives by providing exceptional service and ensuring their vehicles are restored to their original condition. As part of my role, I will be responsible for communicating with customers throughout the repair process, keeping them informed about the status of their vehicle, and delivering a seamless experience from drop-off to delivery.

To achieve this goal, I will work closely with other stakeholders, both internal and external, to ensure that all repair plans are completed efficiently and effectively. This includes coordinating with technicians, parts suppliers, and insurance companies to resolve any issues that may arise during the repair process.

One of my primary responsibilities will be to estimate drive-in appointments as well as walk-in customers and complete repair plans in a timely manner. I will also be responsible for preparing and completing proper paperwork for final customer packets prior to vehicle delivery, including the DRP (Dealer Recovery Program) and final invoice.

To ensure compliance with industry standards, all files opened at Calibre Collision Fairfax will be done so with BAR (California Department of Motor Vehicles) and DRP compliance, including obtaining proper authorizations. Additionally, I will conduct thorough inspections of vehicles upon drop-off to identify any potential issues that may impact the repair process.

As a primary point of contact for customers throughout the repair process, I am committed to providing World Class Customer Service Experience at all times. This includes being responsive to customer inquiries, addressing concerns promptly and professionally, and ensuring that their expectations are met or exceeded.

At Calibre Collision Fairfax, we pride ourselves on our purpose-driven culture that supports individuals in reaching their full potential. We believe that doing the right thing is essential to building trust with customers and driving success as a business. Our purpose is Restoring the Rhythm of Your Life, and I am excited about the opportunity to be part of a team that is dedicated to making a positive impact on people's lives.

If you share our passion for delivering exceptional customer service and have a desire to make a difference in your community, then Calibre Collision Fairfax may be the perfect fit for you. Join our team today and let's work together to restore the rhythm of our customers' lives.

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